1. Overview

At Top Medics UK Ltd, we aim to ensure all customers are satisfied with their purchases. Due to the nature of medical, hygiene, and infection control products, returns are subject to strict conditions to ensure safety, quality, and compliance.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty or incorrect:

• Personal Protective Equipment (PPE) including gloves, masks, aprons
• Sterile or single-use products
• Opened or used items
• Products with broken seals or damaged packaging

This is to prevent contamination risks and ensure compliance with health regulations.

3. Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Faulty
• Damaged in transit
• Incorrect (not what you ordered)

You must notify us within 48 hours of delivery.

We will:

• Arrange a replacement, or
• Issue a full refund

We may request photographic evidence before processing your claim.

4. Returns for Unwanted Items

If you wish to return an item because you have changed your mind:

• You must notify us within 14 days of receiving your order
• Items must be:
• Unused
• Unopened
• In original packaging and condition

Return costs are the responsibility of the customer unless the item is faulty. We reserve the right to refuse returns that do not meet these conditions.

5. Business Customers

As many of our customers are businesses, please note:

• Returns may be subject to approval
• A restocking fee may apply depending on the product and condition
• Special order or bulk items may not be eligible for return

6. How to Request a Return

To initiate a return, please contact us with:

• Your order number
• Product details
• Reason for return

Contact details:
Email: sales@topmedics.co.uk
Phone: 01274 751 400
We will provide instructions and, where applicable, a returns authorisation.

7. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 working days
• Refunds will be issued via the original payment method
• Delivery charges are non-refundable unless the return is due to our error

8. Return Address

Returns must only be sent once authorised to:

Top Medics UK Ltd
Westcroft House
Havelock Street
Bradford
West Yorkshire
BD7 4EX

9. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including your rights relating to faulty or misdescribed goods.

10. Policy Updates

We reserve the right to update this policy at any time. Please check this page regularly for changes.