Last Updated: May 2026

At Top Medics UK Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.

This policy applies to all website visitors, customers, and business enquiries.

1. Who We Are

Top Medics UK Ltd.
Company Number: 05048030
Registered Address: Westcroft House, Havelock Street, Bradford, West Yorkshire, England, BD7 4EX

Email: sales@topmedics.co.uk
Telephone: 01274 751 400

For the purposes of UK data protection law, we are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following information:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Company or organisation name
• Account login details
• Order and transaction information
• Payment information (processed securely by third-party payment providers)
• Enquiry or communication details
• IP address
• Device, browser, and technical information
• Website usage and analytics data

We do not knowingly collect special category data.

3. How We Collect Your Data

We collect personal data when you:

• Create an account on our website
• Place an order
• Submit an enquiry form
• Subscribe to marketing communications
• Contact us by phone or email
• Browse or interact with our website
• Accept cookies and tracking technologies

4. How We Use Your Data

Under UK GDPR, we must have a lawful basis for processing your personal data.

We do not use your data for automated decision-making or profiling.

5. Payments

Payments made through our website are processed securely by trusted third-party payment providers. We do not store full payment card details on our servers.

Please refer to the relevant payment provider’s privacy policy for further information on how your payment data is handled.

6. Marketing Communications

If you opt in to receive marketing communications, we may send you updates about products, services, offers, or industry information.

You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

We will never send unsolicited marketing communications where consent is required.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website performance.

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Non-Essential Cookies

These may include analytics, advertising, or performance cookies.

We do not place non-essential cookies on your device unless you provide consent through our cookie banner.

You can update your cookie preferences at any time.

8. Who We Share Your Data With

We may share your information with trusted third parties where necessary, including:

• Payment providers
• Delivery and courier companies
• Website hosting providers
• IT support and cybersecurity providers
• Professional advisers and accountants
• Legal or regulatory authorities where required by law

We do not sell your personal data to third parties.

All third parties are required to process data securely and lawfully.

9. International Data Transfers

We do not intentionally transfer personal data outside the UK.

Where third-party providers process data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR.

10. Data Retention

We only retain personal data for as long as necessary.

Typical retention periods include:

• Customer account data: for the duration of the account
• Order and transaction records: up to 6 years
• Enquiry data: up to 24 months
• Marketing preferences: until consent is withdrawn
• Legal and financial records: as required by law

Data is securely deleted or anonymised when no longer required.

11. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

• Secure website hosting
• SSL encryption
• Restricted access controls
• Secure payment processing
• System monitoring and security measures

While no online system can guarantee complete security, we take reasonable steps to safeguard your information.

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable
• Request transfer of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

13. Children’s Data

Our website and services are intended for business and professional use and are not directed at children under 16.

We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Any updates will be published on this page with a revised “Last Updated” date.

15. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Top Medics UK Ltd.

Email: sales@topmedics.co.uk
Telephone: 01274 751 400

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).